Prepare the loss history and access information
Provide the event and discovery dates, earlier condition records, and work already performed. Identify inaccessible or restricted areas without entering them. Ask how additional inspection will be arranged if damage remains concealed or the visit cannot cover the whole property.
Have the key documents ready
- Labeled damage photographs and a room or unit list.
- Temporary-work records, invoices, and contents inventory.
- The contractor’s itemized estimate and relevant specialist findings.
Ask about the next decision
Confirm the adjuster’s contact details, requested documents, and expected next communication. Request an explanation of the estimate and any coverage question. If you disagree, identify the specific item and supporting evidence rather than treating the site visit as a final promise of payment.