Confirm the exact services proposed
Ask which services the contractor performs, which are subcontracted, and which remain with the owner. Separate emergency protection, specialist assessment, mitigation, reconstruction, and closeout. Verify any insurance, registration, trade license, or manufacturer qualification claimed for the actual scope with the relevant issuer or authority.
Review the working plan
Ask who leads the project, who is available for field questions, and how occupied areas, access, shutdowns, and owner vendors will be coordinated. Request the proposed communication and decision process. Confirm capacity and scheduling assumptions for the project rather than relying on a broad availability promise.
Compare the written commitments
Check scope versions, quantities, inclusions, exclusions, allowances, payment milestones, change approval, and closeout deliverables. Ask how concealed conditions are documented and priced. Review contractual concerns with the owner’s advisers before signing.
Keep claim and construction roles clear
TDI cautions against a contractor acting as the public adjuster on a claim for which it performs work. A contractor can explain construction conditions and scope; policy and representation questions need the proper insurance advisers. Reject promised claim outcomes as a basis for contractor selection.