Start with the property condition
Follow emergency officials’ instructions about access to a damaged building. Identify temporary protection and specialist assessment needs before approving demolition or reconstruction.
Keep three records connected
- Condition record: affected rooms or roof areas, observed damage, dates, and available photographs.
- Construction record: proposed work, quantities, exclusions, selections, and approved changes.
- Claim record: insurer correspondence, adjuster findings, receipts, and the owner’s questions about coverage.
