Have the provider explain the temporary measure
Ask what opening or damaged area it will protect, whether access is currently safe, and what conditions could limit its effectiveness. A tarp does not establish the extent of roof damage and does not complete the permanent repair.
Preserve the pre-protection record
- Ask authorized personnel for photographs before and after installation when safe.
- Keep the location, installation date, provider details, work description, and receipt.
- Tell the insurer about the temporary work and ask what further evidence it needs.
Plan the follow-up immediately
Assign responsibility for checking the protection, responding to renewed leaking, and removing it during permanent work. Coordinate assessment of affected interiors separately. If new water enters, report the change; do not climb up to reposition the tarp yourself.